AI knows when to step back
Our AI continuously monitors conversation sentiment and complexity. When customers need human attention, handoff happens automatically with full context preserved.
Configurable trigger rules
Define exactly when AI should pause and alert your team. Set sentiment thresholds, keyword triggers, and custom business rules.
- Sentiment-based detection
- Keyword and phrase triggers
- Complexity thresholds
- Custom rule builder
Safety net auto-pause
Configure automatic pausing rules per channel. When triggered, AI stops responding and notifies your team immediately.
- Per-channel configuration
- Instant team notifications
- Conversation context preserved
- Resume with one click
Seamless customer experience
Customers experience a smooth transition. They see when a human agent has joined, ensuring trust and transparency throughout the conversation.
- Clear agent identification
- No conversation restart needed
- Full history available to agent
- Professional handoff messaging
Intelligent handoff capabilities
Every feature designed to ensure the right conversations get human attention at the right time.
Let AI handle routine, humans handle exceptional
Smart handoff ensures your customers always get the right level of support. Start automating intelligently today.