Question 1

How does the AI learn about my business?

Accepted Answer

Simply upload your documents, FAQs, product catalogs, or website content to your knowledge base. Our AI uses RAG (Retrieval-Augmented Generation) to understand your content and provide accurate, contextual responses to customer queries. The more content you add, the smarter your assistant becomes.

Question 2

Where can I deploy my AI assistant?

Accepted Answer

FunctionalAI runs as a chat widget on any website, and as a native Shopify app for Shopify stores (one-click install, auto-syncs your catalog, pages, and policies). Every conversation streams into one live dashboard where you can monitor in real time and take over with a click.

Question 3

Can I customize the AI's responses and personality?

Accepted Answer

Absolutely! You can customize your assistant's name, personality, tone of voice, and behavior through our intuitive dashboard. Set specific instructions for how it should handle different types of queries, when to escalate to human agents, and what information it should or shouldn't share.

Question 4

What happens when the AI can't answer a question?

Accepted Answer

When the AI encounters a query it can't confidently answer, it can either acknowledge its limitations gracefully or escalate the conversation to a human agent based on your preferences. You'll receive notifications for escalated conversations and can take over seamlessly.

Question 5

Can I try it for free?

Accepted Answer

Yes! Get 100 free AI messages — no credit card, no time limit, no monthly reset gimmicks. It's a real trial: enough to evaluate the platform end-to-end. Once you've used your 100, upgrade to Medium or Pro to keep messaging.

Question 6

What happens if I hit my message limit?

Accepted Answer

On Medium and Pro plans, additional messages are charged at $0.10/msg from your top-up balance — you stay live without interruption. The free Basic trial is a one-time 100 messages with no recurring reset, so once you've consumed it you'll need to upgrade to keep messaging. The choice between trial and ongoing service is yours.

Your AI handles support 24/7 — you step in only when it matters.

Handle 80% of support tickets, automatically.

Live Conversation Inbox

Knowledge Base & RAG

Widget Customization

Smart Human Handoff

Simple, honest pricing.

How the Pricing Models Compare

Answers to common questions

Your AI handles support 24/7 — you step in only when it matters.

Handle 80% of support tickets, automatically.

Live Conversation Inbox

Knowledge Base & RAG

Widget Customization

Smart Human Handoff

Simple, honest pricing.

How the Pricing Models Compare

Answers to common questions

Q_01How does the AI learn about my business?

Q_02Where can I deploy my AI assistant?

Q_03Can I customize the AI's responses and personality?

Q_04What happens when the AI can't answer a question?

Q_05Can I try it for free?

Q_06What happens if I hit my message limit?