Where can I deploy my AI assistant?

FunctionalAI runs as a chat widget on any website, and as a native Shopify app for Shopify stores (one-click install, auto-syncs your catalog, pages, and policies). Every conversation streams into one live dashboard where you can monitor in real time and take over with a click.

Can I customize the AI's responses and personality?

Absolutely! You can customize your assistant's name, personality, tone of voice, and behavior through our intuitive dashboard. Set specific instructions for how it should handle different types of queries, when to escalate to human agents, and what information it should or shouldn't share.

What happens when the AI can't answer a question?

When the AI encounters a query it can't confidently answer, it can either acknowledge its limitations gracefully or escalate the conversation to a human agent based on your preferences. You'll receive notifications for escalated conversations and can take over seamlessly.

Can I try it for free?

Yes! Get 100 free AI messages — no credit card, no time limit, no monthly reset gimmicks. It's a real trial: enough to evaluate the platform end-to-end. Once you've used your 100, upgrade to Medium or Pro to keep messaging.

What happens if I hit my message limit?

On Medium and Pro plans, additional messages are charged at $0.10/msg from your top-up balance — you stay live without interruption. The free Basic trial is a one-time 100 messages with no recurring reset, so once you've consumed it you'll need to upgrade to keep messaging. The choice between trial and ongoing service is yours.

▸//hero · v2AI-FIRST · HUMAN ON DEMAND

AI Answers First.
You Step In When It Matters.

Built for small and medium businesses that want real AI customer support — without an enterprise budget.

Your AI handles questions 24/7, trained on your products and policies. Customers tap to speak to a human, or your auto-pause rules call you in. Live on your site in 5 minutes.

Start Free Trial →See How It Works

POWERED_BY: openai · FREE_TIER · NO_CREDIT_CARD

9:41•••

AI Assistant

//ai_assistant

LIVE

Do you ship to Germany?

Yes — flat €9, 3–5 business days. Want me to track an order?

How long for returns?

30 days, no questions asked. I can start the return for you.

type your message...

AI responds instantly

HANDOFF

9:41•••

AI Assistant

//live_agent

HUMAN

Hi there, how is going?

Hi! I'm doing well — thanks for asking.

I would like to speak with a human

Certainly, how can we help you?

type your message...

Human steps in when needed

▸//presentation · platform_tourWATCH

See It In Action

A quick walkthrough of the platform — from install to your first automated reply.

//rec · presentation.mp4PAUSED

▸//journey · setupHOW IT WORKS

// pick your platform

Live in 3 Clicks.

Install on Shopify. The wizard syncs your catalog, theme, and policies — no code, no scripts.

//install01

STEP 01 · ONE_CLICK

Install the App

Add FunctionalAI from the Shopify App Store. No scope review, no scripts.

//import02

STEP 02 · AUTO_SYNC

Wizard Imports Everything

Catalog, pages, and blogs sync automatically. Theme colors carry into the widget.

ZERO_CONFIG

//enable03

STEP 03 · LIVE_DEPLOY

Enable the Widget

Flip the app embed in your theme settings — live on every page in seconds.

Catalog auto-syncs

Theme colors carried in

Zero prompt writing

Live in under 5 minutes

Install on Shopify

Free tier included · No credit card required

▸//features · platformWHAT IT DOES

Handle 80% of support tickets, automatically.

//feat_01 · LIVE_VIEW

STATES

AAI replying

WAwaiting customer

HHuman takeover

EEscalated

PAuto-paused

LIVE · INBOX9 OPEN

AIryan.anderson@gmail.com12m

WAIalex.rivera@yahoo.com19m

HUMchris.t@shopify26m

ESCmira.j@protonmail33m

PSEkim.y@instagram40m

AIsamuel.b@messenger47m

WAIjane.d@gmail.com54m

HUMnoor.h@hotmail1m

ESCliam.k@gmail.com8m

PSEryan.anderson@gmail.com15m

AIalex.rivera@yahoo.com22m

WAIchris.t@shopify29m

HUMmira.j@protonmail36m

ESCkim.y@instagram43m

PSEsamuel.b@messenger50m

AIjane.d@gmail.com57m

WAInoor.h@hotmail4m

HUMliam.k@gmail.com11m

Live Conversation Inbox

Every conversation from your widget streams into one live dashboard. Watch AI replies in real time, take over with one click, and get pinged the moment a thread escalates.

Website WidgetLIVEShopifyLIVELive MonitoringOne-Click TakeoverEmail Alerts

Learn More→

//feat_02 · LIVE_VIEW

MY · KNOWLEDGE_BASE● INDEXING

MDproducts.md061 KB

MDbusiness_information.md042 KB

PDFreturns_policy.pdf118 KB

MDfaq.md027 KB

MDshipping.md034 KB

DROP_FILES_OR_CLICK

VECTOR · INDEX1536D

Knowledge Base & RAG

Upload your documents, FAQs, and product info. Your AI grounds replies in your content — with citations back to the source.

Document UploadFAQ ImportAuto-IndexingSmart SearchMarkdown Support

Learn More→

//feat_03 · LIVE_VIEW

SHARINGAPPEARANCEQUESTIONSSECURITY

ColorsBRAND

#1D2C5C

#F0A30A

Launcher · bubble style

Header · title and welcome

Advanced · size and avatars

LIVE · PREVIEWSYNC

AI Assistant

HOW_CAN_I_HELP

Hi there! How can I help you today?

What are your business hours?

We're open 9am–6pm PT, Monday through Friday.

Type your message...

Widget Customization

Match your brand perfectly with full color, layout, and behavior customization. Add suggested questions to guide customers to quick answers.

Color ThemesLayout OptionsSuggested QuestionsAvatar SupportLive Preview

Learn More→

//feat_04 · LIVE_VIEW

AI · MONITOR

REQUEST_HUMAN

NEGATIVE_TONE

UNCERTAINTY

TRIGGER · EVAL

POST_CONVERSATION

SCORE0.86

● CONVERSATION_PAUSED

HUMAN · ACTIVE● LIVE

Sara · Support

JOINED · 0:02

SARA · TYPINGHey — I'm taking over from here. Let me look at this for you.

CONTEXT_TRANSFERRED · 12_MSGS

Smart Human Handoff

AI monitors conversations and automatically pauses when customers need human attention. See exactly why each handoff was triggered.

Auto-DetectionTrigger RulesEvaluation ScoresManual OverrideSeamless Transfer

Learn More→

▸//comparison · matrixWHY SWITCH

How We Stack Up

AI-first support at a fraction of the cost. No double-billing, no surprise overages.

Feature	BEST VALUE FunctionalAI //you_are_here	Chatty //shopify_ai_chat	Gorgias //shopify_helpdesk
Starting Price	Free	Free (50 lifetime)	From $10/mo
Per-Ticket / Message Cost	Included*	Included*	$0.32–$0.40
Overflow / AI Cost	$0.10/msg	$0.40/AI conv	$0.90–$1.00/AI res
Native Shopify Integration
AI-First Design
Smart Escalation Rules
Setup Time	5 min	5–10 min	Hours
Predictable Pricing

Starting Price

Free tier: 100 messages lifetime, no credit card. Gorgias Starter is $10/mo (50 tickets included). Source: gorgias.com/pricing, apps.shopify.com/chatty (Feb 2026).

FunctionalAIFree

ChattyFree (50 lifetime)

GorgiasFrom $10/mo

Per-Ticket / Message Cost

Gorgias overage tickets are $0.32–$0.40 each depending on plan, on top of base price. Our paid plans include all messages up to plan cap.

FunctionalAIIncluded*

ChattyIncluded*

Gorgias$0.32–$0.40

Overflow / AI Cost

Different units: FunctionalAI charges per message; Chatty per AI conversation; Gorgias per AI resolution ($0.90 annual / $1.00 monthly) on top of ticket fees.

FunctionalAI$0.10/msg

Chatty$0.40/AI conv

Gorgias$0.90–$1.00/AI res

Native Shopify Integration

All three offer official Shopify App Store installs.

FunctionalAI

Chatty

Gorgias

AI-First Design

Built around an AI agent rather than ticketing-first inbox; Gorgias bolts AI onto a help-desk workflow.

FunctionalAI

Chatty

Gorgias

Smart Escalation Rules

Per-channel POST rules with sensitivity scoring + automatic thread pause and human takeover. Competitors offer macros / keyword triggers only.

FunctionalAI

Chatty

Gorgias

Setup Time

Typical Shopify setup: install → wizard auto-syncs catalog → enable widget. Gorgias requires manual macros, rules, and Help Center config.

FunctionalAI5 min

Chatty5–10 min

GorgiasHours

Predictable Pricing

Flat monthly price + included messages. Chatty has tier caps + $0.40/AI overage; Gorgias stacks ticket fees and per-resolution AI fees.

FunctionalAI

Chatty

Gorgias

//bottom_line

Predictable pricing at high volumes. *Messages included in your plan. Overage at $0.10/msg on Medium and Pro — no per-ticket surprises, no double-billing for AI resolutions. Trademarks belong to their respective owners; comparisons reflect publicly listed pricing as of Feb 2026.

Full Gorgias Comparison Full Chatty Comparison

▸//pricing · tiersPRICING

Simple, honest pricing.

Select a tier based on your monthly message volume. On Medium and Pro, extra messages are $0.10/msg — you control the cap.

BASIC

$0/ Free trial

No credit card required

›100 messages free trial
›1 AI assistant
›1 knowledge store
›5 MB storage per store

Start Free

MEDIUMPOPULAR

$24.99/ month

No hidden fees

›400 messages/month
›3 AI assistants
›2 knowledge stores
›30 MB storage per store

Get Started →

PRO

$99.99/ month

No hidden fees

›1,500 messages/month
›8 AI assistants
›5 knowledge stores
›150 MB storage per store

Get Started

Overflow billing (Medium & Pro): Exceeding your monthly cap on a paid plan? Additional messages are charged at $0.10/msg from your account balance. Basic is a one-time 100-message free trial — no recurring resets, no card required. Upgrade any time to keep going.

▸//faq · commonQUESTIONS

Answers to common questions

Everything you need to know about Functional AI and how it can help your business.

Simply upload your documents, FAQs, product catalogs, or website content to your knowledge base. Our AI uses RAG (Retrieval-Augmented Generation) to understand your content and provide accurate, contextual responses to customer queries. The more content you add, the smarter your assistant becomes.