Both are AI chatbots for Shopify. The difference? ~3x more messages at half the price.
This is an honest comparison — we'll tell you where we win AND where Chatty might be a better fit.
Chatty's top plan ($199/mo) only includes 700 messages. At 2,000 messages, you're paying heavy overages:
Even at lower volumes: FunctionalAI's Medium plan ($24.99) includes 400 messages — more than Chatty's $68.99 Pro plan (300 messages).
$0.05 per extra message vs Chatty's $0.40. When you go over your plan, our overflow costs 8x less.
Our Pro plan ($99.99) includes 2,000 messages. Chatty's Plus ($199) includes just 700. You get more for less.
Unlimited team members and products on every plan. Chatty restricts both by tier (1-unlimited seats, 100-20,000 products).
Upload documents, PDFs, and FAQs. Our AI uses Retrieval-Augmented Generation for accurate, context-aware answers from your content.
AI-scored escalation thresholds automatically detect when a human should step in. Not just basic transfer — intelligent routing.
75 messages per month, forever. Chatty's free plan gives you 50 messages total (lifetime, not monthly) — then you're done.
We believe in transparency. Here's where Chatty might be a better fit:
Chatty has native WhatsApp integration today. We're still working on ours — it's coming soon but not live yet.
Chatty can generate SEO-optimized FAQ pages directly on your store. We focus on chat-based answers through the knowledge base instead.
4.9 stars with 1,700+ reviews on the Shopify App Store. They've been around since 2022 and have a proven track record.
Chatty's Basic plan starts at $19.99/month (50 msgs). If you need very few AI conversations, their entry point is lower — though you get less.
The honest take: If WhatsApp is a must-have today and you need FAQ pages built into your store, Chatty covers those bases. But if you care about cost per message, message volume, and RAG-powered accuracy — FunctionalAI gives you significantly more value.
Green = FunctionalAI advantage. Purple = Chatty advantage. Gray = Similar.
Pricing as of February 2026, subject to change. See Chatty on Shopify App Store for current rates.
Try FunctionalAI free — 75 messages per month, no credit card, no catch. If it's not the right fit, no hard feelings.
Start Free — No Credit Card5-minute setup • Shopify wizard included • 75 msgs/month free forever