The AI Agent Built for Shopify. Automate Support in 5 Min.
Stop answering the same questions. Your AI assistant handles Shopify customer support 24/7 — trained on your products, policies, and FAQs. 12x cheaper than Gorgias.
Powered by OpenAI · Free tier available · No credit card required
You're 3 Steps Away
Our setup wizard does the heavy lifting. Your AI assistant will know your entire product catalog automatically.
Install the App
Add FunctionalAI from the Shopify App Store. One-click install.
- One-click install
- No coding required
- Instant activation
Wizard Imports Everything
Our wizard automatically pulls your products, pages, and blog posts. No manual work.
- Products synced automatically
- Pages & blogs imported
- Zero configuration
Enable the Widget
Toggle on the app embed in your theme settings. That's it — you're live.
- One toggle to enable
- Works with all themes
- Instant deployment
Free tier included • No credit card required
Everything you need to automate support
A complete platform for AI-powered customer conversations, from first contact to resolution.
Multi-Channel Inbox
All conversations from Website, Shopify, Instagram, Messenger, Gmail, and more - unified in one dashboard. Never miss a customer message.
Knowledge Base & RAG
Upload your documents, FAQs, and product info. Your AI learns from your content and delivers accurate, grounded responses every time.
Widget Customization
Match your brand perfectly with full color, layout, and behavior customization. Add suggested questions to guide customers to quick answers.
Smart Human Handoff
AI monitors conversations and automatically pauses when customers need human attention. See exactly why each handoff was triggered.
Connect to every channel
One AI assistant, everywhere your customers are. Seamless integrations with the platforms you already use.
Website Widget
Embed a customizable chat widget on your website
Shopify
One-click installation for Shopify stores
Auto-reply to DMs and comments
Facebook Messenger
Connect your Facebook page for instant support
Gmail
AI-powered email responses
WhatsApp Business
Engage customers on WhatsApp
How We Stack Up
AI-first support at a fraction of the cost. No double-billing, no surprise overages.
| Feature | FunctionalAI You are here | Chatty Shopify AI Chat | Gorgias Shopify Helpdesk |
|---|---|---|---|
| Starting Price | Free | Free (50 total) | From $10/mo |
| Per-Ticket/Message Cost | Included* | Included* | $0.36+ |
| Overflow Cost | $0.05/msg | $0.40/msg | $0.90/AI |
| Native Shopify Integration | |||
| AI-First Design | |||
| Smart Escalation Rules | |||
| Setup Time | 5 min | 5-10 min | Hours |
| Predictable Pricing |
*Messages included in your plan. Overage at $0.05/msg. At high volumes, you'll save thousands compared to per-ticket pricing.
Choose Your Message Cap
Select a tier based on your monthly message volume.
Basic
- 75 messages/month
- 1 AI assistant
- 1 knowledge store
- 5 MB storage per store
Medium
- 400 messages/month
- 3 AI assistants
- 2 knowledge stores
- 30 MB storage per store
Pro
- 2,000 messages/month
- 8 AI assistants
- 5 knowledge stores
- 150 MB storage per store
What This Would Cost Elsewhere
Same message volume, different platforms
That's what you'd save vs Gorgias for 2K tickets/month. No double-billing, no surprise overages.
Overflow billing: Exceeding your monthly cap? Additional messages are charged from your account balance. You control whether to auto-pay or stop at your limit.
Answers to common questions
Everything you need to know about Functional AI and how it can help your business.
Still have questions?
Contact our team