Both are AI chatbots for Shopify. The difference? ~3x more messages at half the price.
This is an honest comparison — we'll tell you where we win AND where Chatty might be a better fit.
Chatty's top plan ($199/mo) only includes 700 messages. At 2,000 messages, you're paying heavy overages:
Even at lower volumes: FunctionalAI's Medium plan ($24.99) includes 400 messages — more than Chatty's $68.99 Pro plan (300 messages).
$0.05 per extra message vs Chatty's $0.40. When you go over your plan, our overflow costs 8x less.
Our Pro plan ($99.99) includes 2,000 messages. Chatty's Plus ($199) includes just 700. You get more for less.
Unlimited team members and products on every plan. Chatty restricts both by tier (1-unlimited seats, 100-20,000 products).
Upload documents, PDFs, and FAQs. Our AI uses Retrieval-Augmented Generation for accurate, context-aware answers from your content.
AI-scored escalation thresholds automatically detect when a human should step in. Not just basic transfer — intelligent routing.
75 messages per month, forever. Chatty's free plan gives you 50 messages total (lifetime, not monthly) — then you're done.
We believe in transparency. Here's where Chatty might be a better fit:
Chatty has native WhatsApp integration today. We're still working on ours — it's coming soon but not live yet.
Chatty can generate SEO-optimized FAQ pages directly on your store. We focus on chat-based answers through the knowledge base instead.
4.9 stars with 1,700+ reviews on the Shopify App Store. They've been around since 2022 and have a proven track record.
Chatty's Basic plan starts at $19.99/month (50 msgs). If you need very few AI conversations, their entry point is lower — though you get less.
The honest take: If WhatsApp is a must-have today and you need FAQ pages built into your store, Chatty covers those bases. But if you care about cost per message, message volume, and RAG-powered accuracy — FunctionalAI gives you significantly more value.
Green = FunctionalAI advantage. Purple = Chatty advantage. Gray = Similar.
Pricing as of February 2026, subject to change. See Chatty on Shopify App Store for current rates.
Try FunctionalAI free — 75 messages per month, no credit card, no catch. If it's not the right fit, no hard feelings.
Start Free — No Credit Card5-minute setup • Shopify wizard included • 75 msgs/month free forever
Competitor pricing verified February 2026. Prices are subject to change. Visit the official Chatty pricing page for current rates.
Legal notice: Chatty™ is a trademark of its respective owner. FunctionalAI is not affiliated with, endorsed by, or sponsored by Chatty. Cost-comparison figures (including "Nx cheaper" or "Nx more messages" claims) are illustrative estimates based on publicly listed pricing as of February 2026 at specific plan tiers and usage volumes. Actual costs and value depend on your plan, traffic, product catalog size, and configuration. Not a guarantee of savings or outcomes.