Both are AI chatbots for Shopify. The difference? OpenAI-powered chat with simple per-message pricing.
An honest comparison — we'll tell you where we win AND where Chatty might be a better fit.
Our Pro tier is $99.99/mo with 1,500 messages included and $0.10/msg overflow — flat per-message pricing with no per-conversation metering.
Upload PDFs and arbitrary documents into RAG-powered stores. Chatty trains on products, FAQs, and custom Q&A — but doesn't accept uploaded documents per its public docs.
We don't charge per seat (single-owner workspace model). Chatty's plans cap team seats and product counts by tier.
Build integrations and automations from the free tier. Chatty doesn't advertise a public API on its Shopify listing.
Where Chatty legitimately wins:
Chatty supports WhatsApp Business as a channel. We currently do not.
Chatty generates a public FAQ page from your knowledge base. Useful for SEO + customer self-serve.
Auto-published, indexed FAQ pages tied to your store. Good organic traffic value if SEO is your channel.
Older app with thousands of installs and reviews. If long Shopify-app track record matters, that's real.
The honest take: If WhatsApp-today and SEO FAQ pages matter to you, Chatty has them. If you want document-based RAG and predictable per-message overflow at $0.10 — that's us.
■ FunctionalAI advantage ■ Chatty advantage ■ Tie
100 free messages, no card required. Switch in 5 minutes if it fits.
5-MIN SETUP · SHOPIFY WIZARD · FREE TIER