▸//feature · handoff · escalationSMART

AI knows when to step back

Sentiment and complexity get monitored every turn. When the customer needs a human, handoff happens automatically — full conversation context preserved.

Angry SentimentRequest for HumanComplex IssueCustom Rules
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//feat_04 · LIVE_VIEW
AI · MONITOR
REQUEST_HUMAN
NEGATIVE_TONE
UNCERTAINTY
TRIGGER · EVAL
POST_CONVERSATION
SCORE0.86
● CONVERSATION_PAUSED
HUMAN · ACTIVE● LIVE
Sara · Support
JOINED · 0:02
SARA · TYPINGHey — I'm taking over from here. Let me look at this for you.
CONTEXT_TRANSFERRED · 12_MSGS
//feat_01 · trigger_rules

Configurable trigger rules

Define exactly when AI should pause. Sentiment thresholds, keyword triggers, complexity scoring, custom logic.

  • Sentiment-based detection
  • Keyword and phrase triggers
  • Complexity thresholds
  • Custom rule builder
//rule · angry_sentimentACTIVE
Whensentiment ≤ -0.6
Andmessage_count ≥ 2
Thenpause AI · alert team
ChannelsWeb · Shopify · IG
Cooldown15 min
TRIGGERED · cnv_482a · 14:32Customer escalation detected · handoff initiated
//safety_net · channelsARMED
Website Widget
COOL · 15 min
Shopify
COOL · 30 min
Instagram DMs
COOL · 60 min
Messenger
COOL · —
//feat_02 · safety_net

Safety net auto-pause

Per-channel auto-pause rules. When triggered, AI stops responding and pings your team — no customer left in limbo.

  • Per-channel configuration
  • Instant team notifications
  • Conversation context preserved
  • Resume with one click
//feat_03 · customer

Seamless customer experience

Smooth transition with clear agent identification. No conversation restart, no friction. Customers see exactly when a human takes over.

  • Clear agent identification
  • No conversation restart needed
  • Full history available to agent
  • Professional handoff messaging
9:41•••
AI Assistant
//live_agent
HUMAN
Hi there, how is going?
Hi! I'm doing well — thanks for asking.
I would like to speak with a human
Certainly, how can we help you?
type your message...
Human steps in when needed

Intelligent handoff capabilities

The right conversations get human attention at the right time.

Real-time sentiment analysis on every message
Configurable trigger conditions and thresholds
Evaluation scores visible for transparency
Seamless transition to human agents
Safety net auto-pause feature
Manual override always available
//get_started · free

AI handles routine. Humans handle exceptional.

Smart handoff ensures your customers always get the right level of support.

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