▸//features · platformWHAT IT DOES

Everything you need to automate support

A complete platform for AI-powered customer conversations, from first contact to resolution.

Conversations
STATES
AAI replying
WAwaiting customer
HHuman takeover
EEscalated
PAuto-paused
LIVE · INBOX9 OPEN
AIryan.anderson@gmail.com12m
WAIalex.rivera@yahoo.com19m
HUMchris.t@shopify26m
ESCmira.j@protonmail33m
PSEkim.y@instagram40m
AIsamuel.b@messenger47m
WAIjane.d@gmail.com54m
HUMnoor.h@hotmail1m
ESCliam.k@gmail.com8m
PSEryan.anderson@gmail.com15m
AIalex.rivera@yahoo.com22m
WAIchris.t@shopify29m
HUMmira.j@protonmail36m
ESCkim.y@instagram43m
PSEsamuel.b@messenger50m
AIjane.d@gmail.com57m
WAInoor.h@hotmail4m
HUMliam.k@gmail.com11m
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Multi-Channel Inbox

All conversations from Website, Shopify, Instagram, Messenger, Gmail, and more — unified in one dashboard. Never miss a customer message.

Website WidgetInstagram DMsMessengerGmailShopify
Learn More
Knowledge base
MY KNOWLEDGE BASE● INDEXING
MDproducts.md061 KB
MDbusiness_information.md042 KB
PDFreturns_policy.pdf118 KB
MDfaq.md027 KB
MDshipping.md034 KB
DROP_FILES_OR_CLICK
VECTOR · INDEX1536D
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Knowledge Base & RAG

Upload your documents, FAQs, and product info. Your AI learns from your content and delivers accurate, grounded responses every time.

Document UploadFAQ ImportAuto-IndexingSmart Search
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Widget settings
SHARINGAPPEARANCEQUESTIONSSECURITY
ColorsBRAND
#1D2C5C
#F0A30A
Launcher · bubble style
Header · title and welcome
Advanced · size and avatars
LIVE · PREVIEWSYNC
AI Assistant
HOW_CAN_I_HELP
Hi there! How can I help you today?
What are your business hours?
We're open 9am–6pm PT, Monday through Friday.
Type your message...
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Widget Customization

Match your brand perfectly with full color, layout, and behavior customization. Add suggested questions to guide customers to quick answers.

Color ThemesLayout OptionsSuggested QuestionsLive Preview
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Auto-pause
Pause the AI when
Customer asks for a refund or a return
Customer asks to talk to a person
Customer sounds upset
Written by you, in your words. Checked on every message.
Before the AI replies
My order arrived damaged. I want a refund.
Paused: needs a humanMatched “asks for a refund or a return”. The AI did not reply.
The customer sees a handoff card and can keep typing.
In your inbox
Auto-reply is paused on this conversation. Take over to reply yourself.Reply yourself
OlaSorry about that. I'll ship a replacement today, no charge.
The whole thread stays in one place. Hand it back to the AI when you are done.
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Smart Human Handoff

AI monitors conversations and automatically pauses when customers need human attention. See exactly why each handoff was triggered.

Auto-DetectionTrigger RulesEvaluation ScoresManual Override
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Get Started Free

No credit card required. 100 free messages, one-time.