Everything the assistant does, and where you come in

Four parts, one product: the inbox you work in, the knowledge the AI answers from, the widget your customers see, and the rules that hand a conversation to you.

Start free on any websiteInstall on Shopify

  1. Every conversation, in one inbox

    Every chat from your widget, on your website or your Shopify store, lands in one inbox. Read what the AI is saying as it happens, and take over any conversation with one click.

    • Website widget
    • Shopify store
    • Take over in one click
    Inside the inbox
    Conversations
    Status
    AI replying
    Waiting on shopper
    You took over
    Paused by a rule
    Every chat, newest firstLive
    AImarta.k@example.com12m
    WaitingVisitor from Kraków19m
    Youl.bianchi@example.com26m
    PausedVisitor from Utrecht33m
    AIsam.b@example.com40m
    Waitingjane.d@example.com47m
    YouVisitor from Lyon54m
    Pausednoor.h@example.com1m
    AIVisitor from Porto8m

  2. Answers from what you know

    Upload documents, FAQs and product information, paste in text, or import pages from your site. On Shopify, your products, pages, blog posts and collections sync on their own. The AI answers from this and nothing else.

    • PDF, Markdown, text, CSV
    • Shopify sync
    • Automatic indexing
    How the knowledge base works
    Knowledge base
    Your files● Reading
    MDproducts.md61 KB
    MDbusiness_information.md42 KB
    PDFreturns_policy.pdf118 KB
    MDfaq.md27 KB
    MDshipping.md34 KB
    Drop files, or click to choose
    Searchable by meaning5 files

  3. A chat that looks like your store

    Give the assistant a name, instructions and a tone. Match the widget to your brand with your colours, layout and suggested questions, and see the result live before it goes anywhere.

    • Colours
    • Layout
    • Suggested questions
    • Live preview
    What you can customise
    Widget settings
    Put it on your siteHow it looksTalking to a personMore settings
    ColorsPreset or hex
    #1746D3
    #F5A30A
    Layout · bubble or side drawer
    Header · title and welcome
    Suggested questions
    Live previewas you edit
    AI Assistant
    Online
    Hi there! How can I help you today?
    What are your business hours?
    We're open 9am–6pm PT, Monday through Friday.
    Type your message...

  4. The AI stops. You step in.

    You write the conditions in plain language. They are checked before the AI replies, so on a match it says nothing, the customer sees a handoff card, and the thread waits for you with the reason attached.

    • Plain-language rules
    • Checked before every reply
    • Reason attached
    How the handoff works
    Auto-pause
    Pause the AI when
    Customer asks for a refund or a return
    Customer asks to talk to a person
    Customer sounds upset
    Written by you, in your words. Checked on every message.
    Before the AI replies
    My order arrived damaged. I want a refund.
    Paused: needs a humanMatched “asks for a refund or a return”. The AI did not reply.
    The customer sees a handoff card and can leave an email for your reply.
    In your inbox
    Auto-reply is paused on this conversation. Take over to reply yourself.Reply yourself
    OlaSorry about that. I'll ship a replacement today, no charge.
    The whole thread stays in one place. Hand it back to the AI when you are done.

Your customers are already asking.

Put an assistant on your site that answers from what you know, and calls you in when a customer needs a person. 100 free messages to start, no card needed.

Any website

One line of code in your site. No developer needed.

Start free on any website
Shopify store

Free to install. Your storefront doesn’t change until you switch the chat on in your theme.

Install on Shopify